Delivery Order Discrepancy – Retail Team

1. When physical stock quantity received does not match the quantity in the D/O or G/O document, issue a discrepancy.
2. Type of discrepancy: (1) Extra quantity received (2) Shorts quantity received (3) Extra quantity received does not exist in the system.

The process are divided into two:
1. Generating D/O Discrepancy
2. Verifying D/O Discrepancy

Generating D/O Discrepancy by stock receiver
1. D/O Discrepancy generated by Stock Receiver.
2. Any quantity dispute found, notify your supervisor or shop manager immediately
3. Then generate a D/O Discrepancy accordingly. How to create D/O discrepancy click here Attachment 1.
4. Send E-mail notification to the stock sender. i.e Warehouse or shop
5. Follow the E-mail format below.

Format description:

1. To: Warehouse / ISJB / etc
2. cc: Your Retail Executive’s E-mail address only
3. Subject: D/O Discrepancy – ISJB (Your shop code)
4. Content: E-mail body

D/O No: DO-W14568
DSC No: ISJB-DS000170
Remark: Qty contra, price tag error, etc (give one)
Extra Item Found in the system: if any, provide full article number

5. Signature: Who wrote the E-mail

Verifying D/O Discrepancy

1. Verification of D/O Discrepancy is done by the stock and document sender. Check physical and system balance quantity, both should match.
2. Request for the receiver to re-count and to re-check the received stock.
3. D/O Discrepancy is divided in 4 different scenario.

Scenario 1: Shorts quantity, stock found

1. If stock found by receiver, confirm the D/O Discrepancy Entry and issue another D/O to correct the system quantity at both sides.
2. If the stock found at the sender side, confirm received the D/O Discrepancy Entry
   

Scenario 2: Shorts quantity, stock not found

1. Stock sender to confirm the the D/O Discrepancy Entry.
2. For Retails report to the Retail Executive, for further investigation, action and stock correction adjustment.

Scenario 3: Extra quantity received.

1. If extra quantity received, confirm the D/O Discrepancy Entry document.

Scenario 4: Extra quantity received and not found in the system.

1. If extra quantity received and the article number isn’t found in the system, you won’t be able to issue a discrepancy for Retails
2. Therefore, notify the sender party by sending E-mail as per above format.
3. This issue should be forwarded to the Operation Team, for further investigation and action.